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If you are unhappy with our service

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:
 
Quilter Financial Planning Complaints Department
Riverside House
The Waterfront
Newcastle upon Tyne
NE15 8NY
 
 
You can find more information by visiting the Quilter Financial Planning website.
 
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk).
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Vivid Mortgages are an appointed representative of Quilter Mortgage Planning Limited, which is authorised and regulated by the Financial Conduct Authority. Quilter Mortgage Planning Limited are entered on the Financial Conduct Authority register  (https://register.fca.org.uk/s/) under reference 440718. Vivid Mortgages FCA Number is 928375.

Some Buy to Let mortgages are not regulated by the Financial Conduct Authority.

The guidance and/or information contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.

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