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Complaints

Complaints

If you are unhappy with our service

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Quilter Financial Planning Complaints Department

Riverside House

The Waterfront

Newcastle upon Tyne

NE15 8NY

Email: QFPcomplaints@quilter.com


Tel: 0191 241 0700

You can find more information by visiting the Quilter Financial Planning website. www.quilterfinancialplanning.co.uk

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

 

www.financial-ombudsman.org.uk

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Vivid Mortgages are an appointed representative of Quilter Mortgage Planning Limited, which is authorised and regulated by the Financial Conduct Authority. Quilter Mortgage Planning Limited are entered on the Financial Conduct Authority register  (https://register.fca.org.uk/s/) under reference 440718. Vivid Mortgages FCA Number is 928375.

Some Buy to Let mortgages are not regulated by the Financial Conduct Authority.

The guidance and/or information contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.

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